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Frequently
Asked Question's
Q:
Does it work with Web Based Email Systems?
A:
Most email stationery products will not work with web-based email
systems.
However, ask us about your
specific type. It may be compatible.
Q:
I use Windows Live Web-Mail/Hotmail/MSN
email address, can I use the
stationery?
A: YES
- To use Windows Live
Web-Mail/Hotmail/MSN & use our Email
Stationery with this webmail client you must first
download Windows Live Web-Mail/Hotmail/MSN
added program from the
Internet. Here is the link to the download:
http://download.live.com If you do not currently have Windows Live Web-Mail
/Hotmail account, you must sign up for a new account. Here is the new
account sign up link: http://login.live.com
Q:
I use a Yahoo email address, can I use the stationery?
A: YES
- With a Yahoo paid
account. They are now compatible with
Outlook, Outlook Express or Windows Mail. This does not apply to
Yahoo's Free web-mail accounts.
Q:
I use Gmail as my email Client. Is it compatible?
A:
YES
- But it must be configured to use with Windows Mail, Outlook
Express, Outlook 2003 or Outlook 2007. To install programs on
today's computers, you must have Administrative Privileges to make
changes or add new programs to your computer. Ask us for your specific
configuration instructions.
Q:
Will the stationery work with Windows XP & Outlook 2007?
A: YES
-
We can configure it to work. To install programs on today's
computers, you must have Administrative Privileges to make
changes or add new programs to your computer.
Q:
Will the stationery work with Windows Vista & Outlook 2007?
A: YES
- Currently we are shipping email stationery to people who are using Windows
Vista & Outlook 2007. There is no longer a compatibility
issue, however you must have administrator rights to install
email stationery.
Q:
Will the stationery work with Windows Vista & Windows Mail?
Outlook Express has been replaced by Windows Mail,
an improved Windows Vista email program.
A: YES
- Windows Vista and Windows Mail will work just fine.
However you must have administrator rights to install email
stationery.
Q: I
purchased
email stationery from you in the past, can you upgrade my
stationery to work properly with Windows Vista & Outlook 2007?
A:
YES
-
We now can reconfigure old stationery to work with Windows Vista / Outlook
2007. There is no longer a compatibility
issue, however you must have administrator rights to install
email stationery.
Q:
Will it work with IncrediMail?
A:
NO - IncrediMail adds graphics to the bottom
of your message which serve no purpose other than to advertise
their product. This graphic will disrupt the proper workings
of the stationery product. It is advisable to uninstall this
product prior to installing any stationery.
Q: I
use ACT which sends email out through Outlook. Does this mean
that I can use your email stationery?
A: YES
- If you own ACT version 6.0 (or
higher), the answer is yes. Previous editions of ACT do not
support email stationery. Keep in mind that we do not
offer
technical support for ACT. We will design your stationery and
help you install it in Outlook. It is up to you to get ACT and
Outlook working together.
Q: Can
I use Word to edit my email messages when using email
stationery?
A:
NO -
You must use the built in email editor in Outlook,
Outlook Express or Windows Mail with email stationery.
Q: Will people be able to
view my stationery if they read their email offline?
A: YES
- They will be able to read the text of your
message, but the images will probably not be displayed unless they have
an active connection to the internet.
Q: I don't have a website.
How much do you charge to host the images for my email
stationery if I need it?
A: YES
- We can host the images on our server for
$5.00
per month if you need them.
Q:
Can you match my email to my existing Website?
A: YES
- We can make an email that matches your existing website colors and design.
Q:
Will email stationery cause my messages to be blocked by Spam
filters?
A:
NO
- Our straightforward HTML programming uses no
scripting technologies. The graphics are served rather than
attached allowing messages to pass all known Anti-Virus and
SPAM filters just as well as any standard black & white
HTML message composed with Outlook or Outlook Express or Windows
Mail would.
Q: Is
it a good professional business practice to use email
stationery?
A: Reverse
the question:
Is it good professional business practice to send
out unbranded communications? Of course not.
Branding is one of the cornerstones of any businesses success,
and is increasingly important in an environment where
traditional advertising is less effective. The number of
important branding opportunities missed by failure to use high
quality business email stationery is unfathomable.
Of course, the
email stationery you use must be designed by professional
graphic artists and coded by software engineers who understand
the many nuances of email.
Here
are a couple more reasons:
-
Data
published in 2007 indicates that email recipients are
more likely to trust fully formatted HTML emails than plain
text emails. This is a reversal of previous
findings, and represents an important trend in email.
-
The
adoption of "branded" email by Fortune 500
companies has surged during late 2004 and into 2009.
It is now common place.
Q:
Can I use the stationery with any other email client? I have AOL.
A:
YES
- AOL is a web-based email client and can not directly create email stationery
without using the IMAP interface. (See
AOL & IMAP) Many
email clients can view HTML messages sent as stationery but Microsoft Outlook
Express, Microsoft Outlook and Windows Mail are the only programs at this time for
creating email messages with custom stationery.
AOL does not support the
Composing of HTML Email outside of what they provide you.
AOL can receive an email just fine, they just can not
compose them. You can use an email program like Microsoft
Outlook, Outlook Express or Windows Mail against your AOL account.
Visit http://email.about.com/cs/aoltips/qt/et050704.htm
for instructions on using Outlook, Outlook Express or Windows
Mail against
your AOL account. Easy to do and highly recommended.
Also, if you are an AOL user and you have a website,
Phone Company DSL, Comcast Cable or any one of the other compatible
service providers you have the required POP3/SMTP type email program capability to use our
stationery with Microsoft Outlook Express, Windows Mail and Microsoft Outlook.
Q:
I'm
not with a Real Estate or Mortgage firm, I'm in another
industry. Can I get
email stationery for my company?
A:
YES
- We can customize your stationery to your needs. All businesses
are Welcome!
Q:
How
long does it take to create my stationery?
A: Depends
on the type of design but generally your first proof copy is
delivered via email within 24-48 hours.
If we must scan the photos and logos then it may take up to
5 days.
If you email the images to us, we can send the stationery proof
copy within a couple days.
Q:
Will
Everybody be able to read my email?
A:
YES
- Most
email programs on the market today can read high quality HTML messages even though they can
not create them. AOL 6.0 or HIGHER, Netscape,
Eudora, Hotmail, Yahoo, Google and others CAN view HTML messages.
Q:
Can my stationery have a link to my website?
A:
YES
- Your email stationery can have a link to your website. In
addition, you can easily add other links inside your message every time
you create a new email!
Q:
Is
this a one-time fee?
A:
YES
- This is a one-time design fee. Additional charges
would only apply should you desire to change your design or
information in the future.
Q:
What does a person see if their
email program can not see the graphics?
A:
They
will see a message saying: If you can see this message instead
of the graphics, your graphics may be turned off in your email program.
Consult the Help section of your email program.
Q:
People that receive my emails are seeing little boxes with
x's in them and not my images.
A:
You may need to set the option that says "send images
with email" in your email program. Or they may have the
graphics turned off in their email client.
Q:
The links are not active when I'm composing my email.
A:
The links are clickable after you send the emails only.
They do not work when you are first composing the emails.
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