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Frequently
Asked Question's
Q:
What are the System Requirements?
A:
A
POP3/SMTP type Email Account, Microsoft Windows Mail, Microsoft
Outlook Express, Microsoft Outlook (Microsoft Windows
Only) - That's it!
Q:
Will the stationery work with Windows Vista & Outlook 2007?
A: No
- Currently
we are not shipping email stationery to people who are using Windows
Vista & Outlook 2007 to send email. There is a compatibility
issue that Microsoft is working on.
Q:
Will the stationery work with Windows Vista & Windows
Mail?
Outlook Express has been replaced by Windows Mail,
an improved Windows Vista email program.
A: YES!
Windows Vista and Windows Mail will work just fine.
Q: I
purchased
email stationery from you in the past, can you upgrade my
stationery to work properly with Windows Vista & Outlook 2007?
A:
NO -
We can not
reconfigure old stationery to work with Windows Vista / Outlook
2007 at this time. There is a compatibility issue that Microsoft
is working on.
Q:
Will email stationery cause my messages to be blocked by Spam
filters?
A:
NO
- Our straightforward HTML programming uses no
scripting technologies. The graphics are served rather than
attached allowing messages to pass all known Anti-Virus and
SPAM filters just as well as any standard black & white
HTML message composed with Outlook or Outlook Express or Windows
Mail would.
Q: Is
it a good professional business practice to use email
stationery?
A: Reverse
the question:
Is it good professional business practice to send
out unbranded communications? Of course not.
Branding is one of the cornerstones of any businesses success,
and is increasingly important in an environment where
traditional advertising is less effective. The number of
important branding opportunities missed by failure to use high
quality business email stationery is unfathomable.
Of course, the
email stationery you use must be designed by professional
graphic artists and coded by software engineers who understand
the many nuances of email.
Here
are a couple more reasons:
-
Data
published in 2007 indicates that email recipients are
more likely to trust fully formatted HTML emails than plain
text emails. This is a reversal of previous
findings, and represents an important trend in email.
-
The
adoption of "branded" email by Fortune 500
companies has surged during late 2004 and into 2008.
It is now common place.
Q:
I
have a Hotmail.com email address, can I use the stationery?
A:
YES
- Microsoft Hotmail and Yahoo paid accounts are now compatible with
Outlook, Outlook Express or Windows Mail mail.
Q:
Does it work with Web Based Email Systems?
A:
Yahoo, Hotmail and Outlook Web Access Email does not support
the Composing of HTML Email outside of what they provide you.
They can receive an email just fine, they just can not
compose them. You will need to use a program like
Microsoft Outlook, Outlook Express or Windows Mail for their POP3/SMTP servers.
-
Hotmail
allows you to do this and has a wizard
built in to guide you through setting up Outlook, Outlook
Express or Windows Mail to work with Hotmail. Works great, try it.
-
Yahoo
email requires you to sign up for the Yahoo
Plus account (subscription) to access their POP/SMTP
servers. After you do that, it works great for sending
emails like ours.
-
Microsoft Outlook Web Email
systems requires you to
get the POP/SMTP server names from your I.T. department.
Once you have that, you can configure Microsoft Outlook and
Outlook Express to use them.
-
Earthlink
allows you to do this and has a wizard
built in to guide you through setting up Outlook and Outlook
Express to work with Earthlink. Works great, try it.
Our product will not work with their web-based email system.
Q:
Can I use the stationery with any other email client? I have AOL.
A:
YES
- AOL is a web-based email client and can not directly create email stationery
without using the IMAP interface. (See
AOL & IMAP) Many
email clients can view HTML messages sent as stationery but Microsoft Outlook
Express, Microsoft Outlook and Windows Mail are the only programs at this time for
creating email messages with custom stationery.
AOL does not support the
Composing of HTML Email outside of what they provide you.
AOL can receive an email just fine, they just can not
compose them. You can use an email program like Microsoft
Outlook, Outlook Express or Windows Mail against your AOL account.
Visit http://email.about.com/cs/aoltips/qt/et050704.htm
for instructions on using Outlook or Outlook Express against
your AOL account. Easy to do and highly recommended.
Also, if you are an AOL user and you have a website,
Phone Company DSL, Comcast Cable or any one of the other compatible
service providers you have the required POP3/SMTP type email program capability to use our
stationery with Microsoft Outlook Express, Windows Mail and Microsoft Outlook.
Q:
I'm
not with a Real Estate or Mortgage firm, I'm in another
industry. Can I get
email stationery for my company?
A:
YES
- We can customize your stationery to your needs. All businesses
are Welcome!
Q:
How
long does it take to create my stationery?
A: Depends
on the type of design but generally your first proof copy is
delivered via email within 24-48 hours.
If we must scan the photos and logos then it may take up to
5 days.
If you email the images to us, we can send the stationery proof
copy within a couple days.
Q:
Will
Everybody be able to read my email?
A:
YES
- Most
email programs on the market today can read high quality HTML messages even though they can
not create them. AOL 6.0 or HIGHER, Netscape,
Eudora, Hotmail, Yahoo, Google and others CAN view HTML messages.
Q:
Can my stationery have a link to my website?
A:
YES
- Your email stationery can have a link to your website. In
addition, you can easily add other links inside your message every time
you create a new email!
Q:
Is
this a one-time fee?
A:
YES
- This is a one-time design fee. Additional charges
would only apply should you desire to change your design or
information in the future.
Q:
What does a person see if their
email program can not see the graphics?
A:
They
will see a message saying: If you can see this message instead
of the graphics, your graphics may be turned off in your email program.
Consult the Help section of your email program.
Q:
People that receive my emails are seeing little boxes with
x's in them and not my images.
A:
You need to set the option that says "send images
with email".
Q:
The links are not active when I'm composing my email.
A:
The links are clickable after you send the emails only.
They do not work when you are first composing the emails.
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